Legal
Cancel any time. Clear rules for plans and for the $1,995 audit.
By Grady Coleman (Founder) · Last updated:
Optimus Pass sells two paid things: monthly software plans and a one-time done-for-you audit. Both are covered here. The rules below are the plain-language summary of the refund clause in the Terms of Service.
This policy explains cancellation and refunds for the two paid things Optimus Pass sells: the monthly software plans (Professional at $199/month and Agency at $599/month) and the one-time $1,995 Done-For-You AI Visibility Audit. It applies alongside the Terms of Service. Optimus Pass is operated by GO-Ultra, LLC, a Wyoming limited liability company at 1309 Coffeen Avenue, STE 1200, Sheridan, WY 82801, USA.
You can cancel any time from Account Settings through the Stripe billing portal. Cancellation takes effect immediately in the sense that no further charge is made: access continues to the end of the period you already paid for, and you are not billed again. You do not need to email us or give notice.
No. A plan's value is delivered as access to the software, so the period you have already used is not refunded. What you get instead is the remainder of that period: cancel before the next renewal date and you are charged nothing further, while your access and your saved reports stay available until the period ends.
According to the plan terms, plans are monthly and access-based rather than a one-off deliverable. In most jurisdictions (the EU and UK, and increasingly US states) a consumer may cancel at any time and must not be billed after cancelling; this policy follows that principle. It means you keep access to the end of the paid period, and we do not bill you again.
If we cannot review the submitted site, we refund the audit fee in full. Some sites cannot be reviewed - for example, pages locked behind a login, or a site that blocks all automated review. If that happens, we tell you plainly and refund you in full. Once the written roadmap has been delivered, the audit fee is not refundable, because the deliverable has been provided.
No. The $1,995 Done-For-You AI Visibility Audit is a one-time purchase, not a subscription. It does not renew and it does not create a plan. If you also hold a monthly plan, the plan renews on its own schedule and is cancelled separately as described above. The Agency plan is a monthly subscription, not a one-time service.
Email support@optimuspass.com with your account email and, for an audit, the domain that was submitted. Refunds are returned to the original payment method through Stripe. If you believe you were charged in error, contact us and we will reconcile it against the Stripe record for your account.
If a renewal payment fails, Stripe retries it and may pause your plan until it succeeds; you will not be charged twice for a period. If you are ever charged twice for the same period, email support@optimuspass.com and the duplicate is refunded in full.
Yes. Your saved scans and reports are tied to your account rather than to the plan. After cancelling, they remain accessible through the end of the period you paid for. The Terms of Service explain how reports and Agency share links behave.
No. Optimus Pass is a review aid: it reports observed page conditions and directional risk, and it does not guarantee ad approval, rankings, citations, or traffic. A platform decision that differs from a scan is not a defect in the product, as the Terms of Service set out.
No. Plans are month to month with no minimum term and no cancellation fee. There are no 3, 6, or 12-month commitments, and no early-termination charge.
If Optimus Pass cannot complete the audit for a reason within our control before any deliverable is provided, we refund the fee. If the site simply cannot be reviewed at all (for example, fully login-gated), the audit is refunded in full under the clause above.
The Agency plan cancels the same way as any monthly plan: use the Stripe billing portal from Account Settings. Cancelling Agency stops the next charge; access continues to the end of the current period. Any client share links you created remain governed by their stated expiry and can be revoked at any time.
The Terms of Service at optimuspass.com/terms contain the governing agreement, including the refund clause this page summarizes. This page is a plain-language summary and does not replace those terms.
Email support@optimuspass.com with your account email and, for an audit, the domain submitted. Refunds are returned to the original payment method through Stripe. You can also read the full Terms of Service.